Terms & Conditions

Legal & Compliance
Transparent guidelines governing our exterior cleaning services and website usage.
Last Updated: October 2026

Welcome to our website. By browsing this site or engaging our commercial and residential exterior cleaning services, you agree to comply with and be bound by the following terms and conditions. These terms, alongside our Privacy Policy, govern our relationship with you regarding service delivery and website use.

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1. General Service Provisions

  • Service Scope: We provide professional commercial and residential exterior cleaning services, including window cleaning, solar panel restoration, cladding, and gutter clearing.
  • Quotations: All written quotes are valid for 30 days from the date of issue unless specified otherwise.
  • Site Access: Clients must ensure clear and safe access to all exterior elevations on the scheduled cleaning date. Any locked gates or obstacles should be cleared prior to our arrival.
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2. Safety & Compliance

  • Safety Standards: All works strictly comply with UK Health & Safety guidelines. We reserve the right to suspend operations if site conditions pose an immediate safety risk.
  • Pure Water Systems: We operate ground-based, ultra-pure water-fed pole systems (0 PPM). Zero ladders are used on main building elevations wherever possible.
  • Documentation: Written RAMS (Risk Assessment & Method Statements) and proof of £5M Public Liability Insurance are filed prior to commencing commercial projects.
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3. Solar Panel & Glass Care

  • Warranty Protection: Solar cleaning is executed using non-abrasive soft brushes and 100% detergent-free pure water to protect anti-reflective glass coatings and maintain manufacturer warranties.
  • Pre-Existing Conditions: Pre-existing glass scratches, blown double-glazing seals, cracked solar panels, or structural defects will be documented prior to work and are excluded from liability.
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4. Weather & Cancellations

  • Weather Policy: As exterior work is weather-dependent, services may be rescheduled in severe conditions (high winds, freezing conditions, or torrential rain) for operator safety.
  • Client Cancellations: Please provide at least 24 hours' notice if you need to reschedule or cancel an appointment.
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5. Payment Terms

  • Residential Accounts: Payment is due within 7 days of service completion unless automated direct debit arrangements exist.
  • Commercial Accounts: Standard commercial invoicing terms are 30 days net from the invoice date.
  • Late Payments: Overdue commercial balances may incur statutory interest under the Late Payment of Commercial Debts Act 1998.
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6. Liability & Website Use

  • Website Material: Website content, branding, and case study metrics are owned by or licensed to us. Reproduction is prohibited without prior consent.
  • Liability Limit: Direct damage liability during service execution is limited to the terms of our £5,000,000 Public Liability Insurance coverage.

Questions Regarding Our Terms?

If you have any questions or require custom compliance paperwork prior to booking, please get in touch.

📧 Email: info[@]brightrgroup.com 📞 Phone: 01865 582207 📍 Region: Oxford, UK