Privacy Policy

Legal & Compliance
How we collect, protect, and handle your personal data in accordance with UK GDPR.
Last Updated: October 2026

We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or submit an enquiry for our commercial and residential exterior cleaning services.

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1. Information We Collect

  • Enquiry & Survey Data: Name, business name, phone number, email address, and property/site address submitted via our site survey forms.
  • Service History: Records of requested quotes, scheduled cleanings, site access requirements, and billing history.
  • Technical Data: Anonymised browsing metrics including IP address, device type, and browser details collected via essential site cookies.
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2. How We Use Your Data

  • Service Delivery: To organize site surveys, issue accurate quotations, perform agreed cleaning services, and process invoices.
  • Operational Updates: To send service reminders, RAMS/safety compliance documentation, or weather-related schedule changes.
  • Legitimate Interest: To improve site performance and maintain our customer records. We never sell or rent your personal data to third parties.
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3. Data Storage & Security

  • Encryption: Our website uses SSL/TLS encryption to ensure all web form submissions are securely transmitted.
  • Access Control: Administrative access to client records is strictly restricted to authorized staff handling accounts and operations.
  • Retention: Personal data is stored only for as long as necessary to fulfill accounting, tax, and legal compliance obligations under UK law.
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4. Cookies & Tracking

  • Essential Cookies: Used to maintain core site operations, form performance, and security functionality.
  • Analytics & Performance: Anonymous performance tracking (e.g., Google Analytics) to help us understand site usage and improve navigation.
  • Managing Cookies: You can choose to disable or block cookies through your browser settings at any time without impacting basic browsing.
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5. Your UK GDPR Rights

  • Right to Access: You can request a copy of the personal data we hold about you at any time.
  • Right to Rectification: You can ask us to update or correct incomplete or inaccurate information.
  • Right to Erasure: You can request that we delete your personal data from our systems ("Right to be Forgotten"), provided there are no outstanding legal or tax retention duties.
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6. Third-Party Services

  • Trusted Processors: We use secure, compliant third-party software for essential operations (e.g., WordPress email routing, Contact Form 7, and secure payment processing).
  • External Links: Our site contains links to external profiles (such as Trustpilot). We are not responsible for the privacy practices of external websites.

Data Protection Enquiries

If you have any questions about how your data is handled or wish to exercise your rights, please contact our data lead:

📧 Email: info[@]brightrgroup.com 📞 Phone: 01865 582207 📍 Region: Oxford, UK